In accordance with Cabinet of Ministers Regulation No. 255 of May 20, 2014, "Regulations on Distance Contracts," the Buyer has the right to withdraw from the Purchase within 14 (fourteen) days without stating a reason.

To exercise the right to cancel the order, the Buyer must inform the Seller of the decision to withdraw from the Purchase by sending a letter to SIA Dinastija, Brivibas iela 180, LV-1012 or by submitting a written notice to the email address: mesoestetic@mesoestetic.lv.

In the cancellation letter, please provide the following information: order number/waybill number, date of issuance of the waybill, and the code, name, and quantity of the product you wish to return.

The Buyer's withdrawal right is considered valid if the decision to withdraw is communicated to the Seller before the expiration of the withdrawal period.

Within 14 (fourteen) days from the moment of delivery of the order, the Buyer has the right, by agreement with the Seller's representative, to exchange the goods for other available products on the online store if:

• the product has not been used, the packaging is intact and undamaged;
• the Buyer has the product accompanying documents, and the product is in complete condition.

The return of hygiene products with opened packaging is not allowed. (Hygiene products include underwear, orthopedic products, socks, and tights.)

In case the buyer exercises the right of withdrawal, the seller shall refund the payments received from the buyer related to the order without undue delay and in any event no later than 14 (fourteen) days from the day the seller was informed of the buyer's decision to withdraw from this agreement. The seller will make the refund using the same payment method used by the buyer for the initial transaction, unless the buyer explicitly agrees to a different payment method. In any case, no fees will be charged to the buyer in connection with such refund.

If the order is returned, the delivery costs will not be refunded.

The delivery costs will be refunded only if the delivery process, through courier or parcel locker, has not yet taken place, meaning if the goods have not been dispatched.

The seller may withhold the refund until the goods are received back or until the buyer provides evidence that the goods have been returned, depending on which action occurs earlier.

The buyer must return the goods or hand them over to SIA "Dinastija" at the following address: Brīvības iela 180, Riga, LV-1012, without undue delay and in any event no later than 14 (fourteen) days from the day the buyer informed us of their decision to withdraw from this agreement. The deadline will be considered met if the buyer sends the goods back before the expiration of the 14 (fourteen) day period.

The Buyer is responsible for the direct costs associated with returning the goods.

The Buyer is responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods. The goods may be used for inspection purposes to the extent necessary to determine their nature, characteristics, and functioning, as would be possible in a physical store. The Buyer is responsible for ensuring that the value, quality, and safety of the goods are not diminished. Otherwise, the Seller has the right to refuse the Buyer's use of the withdrawal right regarding the returned goods.

The Seller has the right to refuse to accept the goods and to deny the Buyer's exercise of the withdrawal right and not to refund the amount paid by the Buyer for the goods in cases where the Seller has identified damage to the goods or the goods have lost their "original appearance" (removed and/or damaged labels, torn protective films, etc.), or signs of use have been observed.

When returning the goods, the Buyer must adhere to the following conditions:

• The goods must be returned in their original packaging (it is recommended to carefully open the packaging in which the goods are received).
• The goods must be returned in their complete set.
• The Seller must be provided with the accompanying documents of the goods (purchase documents).
• The Seller has the right to refuse to accept the Buyer's returned goods if the conditions for returning the goods are not met.
• The return of goods must be carried out according to the procedures specified by the Seller.
• The Buyer is responsible for covering the direct costs associated with returning the goods.
• Refunds for returned goods will be made by transferring the amount to the Buyer's bank account.
• There are certain categories of goods for which return or exchange is not possible, such as personal hygiene products if their packaging has been opened (toothbrush, disposable materials, orthopedic products, hygiene products, etc.), underwear, socks, and stockings if their packaging has been opened, and other goods that cannot be returned based on the current laws and regulations.

Procedure for exchanging or returning goods with defects:

• If the goods are damaged or there is an error in the order (incorrect size, color), the Buyer can return the goods or exchange them for the originally specified goods.
• In the case of defective goods, the Seller undertakes to exchange them for a defect-free product or perform the necessary repairs.
• If a defect is identified, the Buyer must inform SIA Dinastija by sending an application to the following address: mesoestetic@mesoestetic.lv. The application should include the Buyer's contact information for communication, the name and code of the product, the order number, and a brief description of the defect.
• A response to the Buyer's application regarding the defect will be provided within 3 business days.
• The determination of defects and compensation for damages are carried out in accordance with the timeframes and procedures specified in the applicable laws and regulations.

Procedure for replacement or return of defective goods: If the product is damaged or if an error occurred in the order (wrong size, color), the buyer can return the product or exchange it for the correct one as specified in the order. The seller undertakes to exchange the defective product for a quality product (without defects) or to carry out the necessary repairs. If a defect is identified, the buyer must inform SIA Dinastija by submitting an application to the following address: mesoestetic@mesoestetic.lv. The application should include the buyer's contact information for communication, product name, code, order number, and a brief description of the defect. A response to the buyer's application regarding the defect will be provided within 3 business days. The identification of product defects and compensation for damages will be carried out in accordance with the deadlines and procedures specified in the applicable regulations.

Defects of Goods: The buyer has the obligation to submit a request for defect rectification in the following cases:

• If the defect cannot be rectified and hinders the proper use of the product, the buyer has the right to:
  • Demand the exchange of the respective product for a new product of the same kind, or
  • Terminate the purchase agreement and request a refund of the paid amount.
• If the defect is rectifiable but needs to be rectified again after some time, resulting in the buyer being unable to fully utilize the product, the buyer has the right to:
  • Demand the exchange of the respective product for a new product of the same kind, or
  • Terminate the purchase agreement and request a refund of the paid amount. The buyer must inform the seller about the product defect immediately upon its discovery but no later than the end of the warranty period. The seller will make a decision regarding the buyer's request within 30 (thirty) days from the moment the buyer has informed the seller about the product defect and has received the defective product from the seller. The buyer will be notified of the decision regarding the request by phone within 30 (thirty) days from the moment the buyer has informed the seller about the product defect and has received the defective product from the buyer. The seller is not responsible for any damages or defects of the product incurred by any third party who has acquired the product from the buyer. All rights and obligations between the seller and the buyer regarding the warranty are defined in the regulations of the Republic of Latvia.

The buyer loses the right to claim warranty services in the following cases:

• The buyer cannot provide proof of payment for the goods and their delivery.
• The buyer cannot demonstrate obvious defects in the goods at the time of delivery.
• The warranty period for the goods has expired.
• Mechanical damage to the goods has occurred as a result of the buyer's actions.
• The goods were used in unsuitable conditions, such as in a moist, chemical, or mechanical environment.
• The goods were not used for their intended purpose.
• The goods were damaged due to unusually high loads or used contrary to documentation, instructions, technical standards, and safety regulations.
• The goods were damaged due to inevitable and/or unforeseen circumstances, water or fire damage, or other force majeure factors.

Concluding provisions: The seller reserves the right to suspend, supplement, or amend these Terms and other documents related to these Terms. Amendments or corrections to the Terms come into effect on the day they are posted on the website.

If the buyer does not agree with the amendments or partial supplements to our Terms, the buyer has the right to refuse them, provided that the buyer forfeits the right to use the services of the online store.

If, after the amendment of the Terms, the buyer continues to use the services of the online store, it is deemed that the buyer agrees to the amendment, partial changes, or supplements to the Terms.

These terms are drafted in compliance with the laws and regulations of the Republic of Latvia.

The parties are released from liability as stipulated in these Terms if their performance becomes impossible due to force majeure circumstances.

According to the Law on Consumer Rights Protection, if the seller or service provider fails to remedy the defect in the goods or services within 30 days from the day the consumer filed the claim or within the deadline set by the authorized supervisory and control authorities, their obligation is to compensate for all damages incurred by the consumer due to the delay.